Data & Privacy
You have the right to request deletion of your personal data in accordance with GDPR and applicable data protection regulations. This page explains how to submit your request.
Send us an email with the details below. We will verify your identity, remove your account and all associated personal data, and confirm deletion within 3 business days of receiving your request.
Send an email to us
info@dwabotai.comUse this exact subject line
ACCOUNT DELETIONInclude your details in the email body
If you're a merchant
If you're a customer
We receive your request
Our team is notified immediately.
Identity verification
We may follow up to confirm your identity before proceeding.
Account deleted
All your personal data is permanently removed from our systems within 3 business days.
Confirmation sent
You'll receive an email confirming that your account has been deleted.
Important note on data retention
Certain financial records (such as payment transactions and invoices) may be retained for up to 7 years as required by Ghanaian tax and financial regulations, even after account deletion. This data will not be used for marketing or operational purposes.